SCAM WATCH
AXISNEXT TECHNOLOGY SOLUTIONS - BIG SCAMMERS!!!
http://www.axisnext.com
DO NOT use this company if you want to keep your money.
A customer wrote us and showed us their full dispute with this company.
They Scammed this person out of 50.00 usd. = their VPL5 package. This client already had one server through them, you'd think they would respect an existing customer, but not these scammers. They are low life scum. Now they in the end tell the client to reply to the ticket for a refund, and the tickets are deleted by their system. These guys are total shit as a business.
the customer paid via paypal for the service, a vps server.
1/19/2012 01:40 PST - PayPal: Buyer escalated this dispute to a Claim.
1/19/2012 01:40 PST - Buyer: There was no money refunded, there was no service given for the server order either. I requested a refund and never did I have a login access. They billed me an invoice after taking the funds from my paypal and tried to get me to pay double.
1/12/2012 20:49 PST - Buyer: i have and you didnt reply i want a refund
1/12/2012 10:09 PST - Seller: Dear XXXXXXXXXX, I have contacted http://www.axisnext.com with your request and have requested the seller contact you to resolve this issue. Please allow the seller 2 business days to respond. If the issue is not resolved by our supplier, please contact 2Checkout.com directly at 2cosupport@2co.com or you may call us toll free at 877-294-0273 ext 301 for further assistance. Thank you and have a nice day, Brenda Client Services 2Checkout.com
1/10/2012 09:38 PST - Buyer: this company is trying to take more money from me they are billing me another $50.00 this is a copy of the email:
This is a billing notice that your invoice no. xxxxx which was generated on 07/01/2012 is now overdue. We ask you kindly to pay this amount at the earliest. Your payment method is: 2CheckOut (PayPal/Direct Card) You can change your payment method by logging in to ATSCP. Invoice: 7603 Amount Due: $50.00 USD Due Date: 07/01/2012 You can login to ATSCP to view and pay the invoice at https://www.axisnext.com/atscp/viewinvoice.php?id=7603 Your login details are as follows: Email Address: xxxxxxxxxx Password: ********** We thank you for your continued business and assistance in helping us to get this resolved. Feel free to contact us if you have any questions, comments, or concerns.
I WANT A REFUND OF THE MONEY I PAID ALREADY AND NEVER RECEIVED ANYTHING
1/9/2012 12:43 PST - Buyer: I have attempted to contact the seller and have not got a response about this new account with them. I want a refund as I havent recieved anything from them and i had to use another company for this server space.
1/7/2012 09:24 PST - Buyer: The server wasnt recieved nor was my account with this company updated as paid. So I decided to go elsewhere for this product. and request the refund of the money paid
PayPal did not refund the money because services are intangible items.
This is the customer correspondence with axinext
WAtch how they lie to the client
|| Staff
Hi xxxxxxxxx,
Sorry for the inconvenience. I actually came through the other tickets just now.
We have not refused to refund. We did not have a billing person to handle billing issues or disputes, but we have not refused to refund.
Your VPS has already been setup. If you would like to get a refund please reply to the ticket and we will process your refund.
Please do not hesitate to let us know if we can be of further assistance.
Regards,
Gautam
How would you rate this reply? Poor Excellent
02/02/2012 14:56
|| Staff
Hi xxxxxx,
Please reply to the other ticket if you have any questions on this.
Please do not hesitate to let us know if we can be of further assistance.
Regards,
Gautam
How would you rate this reply? Poor Excellent
02/02/2012 14:58
|| Staff
Hi xxxxxx,
Please reply to the other ticket if you have any questions on this.
Please do not hesitate to let us know if we can be of further assistance.
Regards,
Gautam
How would you rate this reply? Poor Excellent
02/02/2012 14:53
|| Staff
Hi xxxxxxx,
I am sorry but the billing department is not fully functional at present, so a dispute will not have any effect. A dispute is not the way for solving issues, I would request you to please submit a ticket for billing related issues.
The system did not record your payment due to an error. I have now credited the payment and your VPS has been set up. Sorry for the inconvenience and thank you for your patience.
I have also added one month of extra validity to your VPS so the next due date is 2nd April 2012. As the issue has been resolved I am closing the other tickets, for any help please reply to this ticket.
Please do not hesitate to let us know if we can be of further assistance.
Regards,
Gautam
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02/02/2012 11:56
xxxxxxx || Client
since you refuse to return the money on the $50.00 server, I will never refer anyone to this company and when my other VPS expires I will not renew with you. Furthermore, I am turning all my information with my paid receipts from paypal over to the scam watch sites.
You are in the wrong for never giving details to the. new server when I paid you the money.
These VPS were for my development team, who build php sites. We own torrent trader.
I am sure my reviews to my affiliates about your services will be sufficient enough to keep any of them from purchasing here.
I will, within 3 days of this notice, mass mail the 22 k members on sceneunderground.org and post my review in TorrentTrader.org
You have refused to make restitution for your mistake and keep my money, This will cost you much more than what you've taken from me.
You have 72 hours to comply or I will make these postings.
Regards
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02/02/2012 11:39
xxxxxxx || Client
I will be turning your business over to the scam watch sites
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30/01/2012 23:06
|| Staff
Hi xxxxxxxx
Apologies for the late reply.
If you prefer to close the dispute we can give you 2 months of free credit, that is a total of 3 months validity on your new VPS. Please let us know how you would prefer to proceed.
Please do not hesitate to let us know if we can be of further assistance.
Regards,
Gautam
You rated this response
11/01/2012 13:40
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xxxxxxx || Client
I want this money I paid refunded as i never received the service and I paid you. Your system keeps sending me invoices but I have paypal record showing I paid. I have opened this into a paypal dispute since you havent responded
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11/01/2012 13:35
xxxxxxxxx || Client
since you refused to reply to me i have taken this to a paypal dispute
You have my money and now i want it refunded for the 50.00 I paid and never recieved anything but you continue to send invoices
07/01/2012 11:06
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xxxxxxx || Client
your invoices show as not paid but i have the receipt
Express Checkout Payment Sent (Unique Transaction ID #hidden for client privacy)
Business Name:
2Checkout.com (The recipient of this payment is Verified)
Email:
2cosupport@2co.com